@Michelle
My colleague in Montreal, Manni, also has not had anyone for this program which surprises me, since Montreal is so multi-cultural as well. He said he knows a MORFO guy in Etobicoke (west Toronto) and they are only doing 10 a day, so no change there.
Although it is nice to be in such demand, the sheer volume is insane. I make my appointments from 8am-9am for the day, but by 830 there are no slots left. We have 2 phone lines, which are ringing constantly, but after 830, I am literally telling people "no, they can't come".
I have found the fairest way is to NOT take appointments for the next day. I only take them ON the day. This also ensures the people are going to come, and not "no show".
I feel bad for Citizenship and Contract Security, so for them, I make exceptions and book them for the following day. We were contemplating working Sunday as well, but its just too much. I am coming in at 6am to do paperwork, calls start at 630. (Even though I say don't call until 8) We leave at 8.
Luckily this won't be for good, or else we would have to change our model and add staff. I am so glad we went to a much bigger office a few years ago. This would have been a nightmare with covid without the space to be able to operate safely.