I believe that the name was something like Pardons Canada or something. Also, there is no such thing as industry standard since the industry is not regulated....Hence anyone can charge whatever price they see fit. What really pisses me off is that they tried to take some of our material/knowledge and tried to undercut price by being deceptive like you said. I can say low-cost waiver company I suppose.
Anyway, the big point here is that they 100% lied to this guy and he will get a denial because I know that they will not properly prepare his packet. I won't even elaborate on the fact that it has not been 5 years since his conviction. There is no such thing as a 7-year waiver.
Unless he qualified in other areas(which he didn't), there is no chance he will get a lifetime clearance for Extortion and Kidnapping period. We cannot even get him or anyone a lifetime clearance for those offences, unless a person qualifies in other certain and limited areas. Luckily, I caught another guy that almost fell prey to this scam.
Also, my experience starts from 1998 but perhaps I can backdate it to 1995 since that is when I graduated from the law enforcement academy and worked for and with the feds on these inadmissibility issues. Our experience actually comes from hands-on experience from working in the field for the government with much more complex things besides inadmissibility waivers.
I am mulling over a new policy because of these crooked Toronto waiver companies. Specifically, I am thinking about offering a 100% money back guarantee on September Letter cases only. The person will get a 100% refund of whatever they have paid us if they do not get a September Letter. Plus, their next waiver case will be done by us at no cost. This will also apply if we tell them that they will get a September Letter but they only receive a waiver...Essentially they got everything for free. I am thinking of making this effective in Oct 2018 since our Birmingham UK location should be busy by then. No Toronto business will be able to match/afford to do this.
This is one way to help shut down these crooked Toronto competitors since they are giving the industry a bad name.