Anyone having problems logging in today? Not sure what is going on with website. Any guidance would be really appreciated.
E safe Applicant Log In Problems
@xskipper
I have a problem logging in with my laptop because logon screen doesn't allow me to 'accept" terms.
Try logging on with your phone.
I created an account yesterday and when I log in with my email, password and 6 digit pin they email it says “login error occurred you are unable to log into e-SAFE at this time”
I am having the same issue, I've trying to log in into my account and it is not letting me in. Not sure if they are not accepting new applications....help
I spoke with an agency in Toronto who assists with the US waivers and the guy confirmed they’re having issues with the site as well. He said they’re not accepting new applications at the present time.
The eSAFE system has been down since Monday, April 15.
We sent the ARO and CBP the below email on Tuesday, April 16 but still have not received a reply:
From: Canada Pardons & US Waivers <mail@canadapardonsanduswaivers.com>
Sent: Tuesday, April 16, 2024 1:09 PM
To: ARO.INQUIRY.WAIVER@cbp.dhs.gov
Cc: CBP Information Center <REMOVED>
Subject: eSAFE System Down
Importance: High
To whom it may concern,
Several of our US Waiver application clients have reported that your eSAFE system has been down since yesterday (see attached Login Error Screenshot) and there is no Notice posted on your Log in page.
Thank you for your attention to this urgent matter.
Canada Pardons & US Waivers
https://www.canadapardonsanduswaivers.com/
I have logged in twice today. Once this morning, to get a clients waiver, and once now, to reply to Homeland Security who requested additional information. The site has NOT been down since Monday, I have filed a waiver this week. I am not sure what is happening, but I have had calls from others who also have the same problem.
I have no started a new waiver today, but I have a couple to start Monday. I will let everyone know if I am successful.
4/19/2024, 04:22 PM EDT : Status changed to Request for More Information Response
3/6/2024, 02:02 PM EST : Status changed to Request for More Information
7/11/2023, 03:31 PM EDT : Status changed to Submitted to ARO
7/6/2023, 10:18 AM EDT : Status changed to Paid
7/6/2023, 10:03 AM EDT : Status changed to Signed
7/5/2023, 11:07 AM EDT : Application Created
The eSAFE system has been down (not accepting new applications) since Monday.
We sent the ARO and CBP the below email on April 16 but still have not received a reply:
From: Canada Pardons & US Waivers <mail@canadapardonsanduswaivers.com>
Sent: Tuesday, April 16, 2024 1:09 PM
To: ARO.INQUIRY.WAIVER@cbp.dhs.gov
Cc: CBP Information Center <REMOVED>
Subject: eSAFE System Down
Importance: High
To whom it may concern,
Several of our US Waiver application clients have reported that your eSAFE system has been down since yesterday (see attached Login Error Screenshot) and there is no Notice posted on your Log in page.
Thank you for your attention to this urgent matter.
Canada Pardons & US Waivers
https://www.canadapardonsanduswaivers.com/
ESafe is working 100%. This is as of Tuesday April 23 2024. We are creating files.
Can anyone e tell me how to access my admissibility review.I tried esafe and login.gov...Need help asap please.
@Daniel Richard did you migrate the file? When did you go to the border?
@Daniel Richard did you ever figure this out? I need help I have 30 days to print off my admissibility decision and when I login I cannot see where it is at all on my profile.
If you call me before 4 I can help you figure it out
905-459-9669