5I personally do not offer Guarantees of either a Pardon or a Travel Waiver. The reason: I do not approve the applications, therefore, why would I offer a Guarantee? I do however, promise that I will complete the application to the best of my ability and if you are denied - I may provide a re-do for my services for free, or I may offer a refund depending on the circumstances. All of this is usually reviewed once I start an application - or definitely reviewed once I get the criminal record results. The reason I bring this up...
I have a client who we have been doing a waiver for several years. It is a very complicated case, and client has been denied 4 times. 1st time he did himself, 2nd time, his employer did it, and 3 and 4 time I did. The conviction is very old, however, it is very serious, and in all honestly, I should have never accepted the file, but I was in a contract with a company to do waivers for their employees, and I couldn't refuse.. However, I stand by my word and have provided free services for re-do of mine. The last time, USA didn't even offer an appeal process. Just flat out said "NO"....I have provided my client a few different avenues that I think may help him; but he chose not to do them. I completely understand his frustration. Now he phones me today to tell me hired Scotia Pardons because they "guaranteed" him a waiver at $2500....I said well I hope you got that in writing and keep me posted. .He did tell them that he has been denied 4 times, but they told him, "no one did his paperwork right and they have special ways to get him a waiver."- Well it had nothing to do with his paperwork, it is the face that he "fails" the doctor panel review each time and his conviction involves a minor. I am constantly amazed that there are terrible reviews on Google regarding a company, but people go ahead and hire them anyway. There is not special "way" to get this person a waiver. However, for his sake I hope I am wrong.
PS: I read the written guarantee and this is what it states "Services provided by Scotia Pardon Services and that said prices are for preparation and completion only and that Scotia Pardon Services has no authority whatsoever in granting or refusing US Entry Waivers. Decisions rest solely with the appropriate government agencies." So basically there is no guarantee..
As I stated before "you are responsible for hiring a service..do your homework."