And remember everyone, there are ALWAYS exceptions to the rule. On these cards, on visits, even handing in your waiver.
For example, one client (a man) went and handed his waiver in, no fingerprints were required and the guy barely looked at his documents. Visit time? 15 minutes.
A different client, (a female) the officer took her phone, disappeared for over an hour. Fingerprints and DNA taken. Same port.
Each of these clients would tell a completely different story about what happens when the waiver is processed. I have the benefit of multiple stories, so I can give people "scenarios". The problem for the client on here, is generally you only have your personal experience and maybe what you heard from others to go by.
For me? I have NEVER handed in a waiver, but I have taken clients in wheelchairs to the Airport (when they were open) and even fingerprinted one of them (the officers didn't want to touch him) in the back room at Pearson. i have clients almost daily calling to let me know how it went. So I kind of see my "role" here, to take the experiences of my clients, and give a broader overview that individuals would have.
A perfect example was one incident at Pearson Airport. 2 officers were doing waivers. I was in the back with a client who did not talk and was in a wheelchair. A guy was renewing his waiver. He asked "i have this card which still has a month left but my waiver is expired. Can I still visit? One officers said, "Absolutely", and the other officer then disagreed. They both were SURE they were right. They asked a supervisor to come to the office. I chimed in and said "he absolutely cannot travel without a valid waiver, regardless of the card". The supervisor agreed with me when he arrived. He asked the guy who was wrong why he thought that, and he said "at Detroit that's how we were trained". He had been at Pearson Airport for a YEAR.
Therefore, anyone who had a different experience is not "wrong". Its just not "typical" based on what "most" clients go through.
One of the fascinating things about waivers is that even when I am "right", someone will still have a different experience because Homeland Security is so inconsistent. My experienced clients KNOW how the system should work, but still get asked "why didn't you turn in that card?" when they KNOW as waiver applicants, they are NOT SUPPOSSED to. But they just apologize, and say "I will next time".
When I am told something new, my first questions is "where did you hear that?" If its one persons experience, I always suspect it is the exception, not the new "rule". But sometimes it is the signal of a change in the way of doing things as well.