hi i received the email from CBP and have a document to be downloaded or printerd
unfortunately i can't see it and didn't have any luck getting any help
anyone with similar or same issues
please let me know
thank you
waiver decision issued and did not see it on e-safe
It sounds like you're explaining a situation where you encountered a technical issue related to a login migration, and you contacted ARO for assistance. They responded by sending you a hard copy to your physical address as a solution to the problem.
If you'd like me to rephrase or clarify the message further, let me know!
@Stan.. you need to resolve this issue within 30 days - your file will close and you will be required to pay the $1100 USA fee again to re-open it.
@Shamim @Shamim HI can you help me I received this email does anyone know what it means ? Dear e-SAFE User:
For your awareness, on Thursday, June 06, 2024, e-SAFE successfully completed their migration to Login.gov.
e-SAFE users will need to clear their cache and e-SAFE bookmarks from their internet browser before attempting to login to e-SAFE. Please visit https://e-safe.cbp.dhs.gov/ for updates and additional information. This is just information about receiving my papers?
@Stan Ivan Hello, have you gained access to your account? I have the same problem, I would like to know?
[ brynzylaggmailcom appended this reply on October 22, 2024 @ 12:45 am ]
Привет Иван позвони мне 217 500 0574 я из Монреаль
A lady who had her boyfriend do her waiver was locked out because he tragically died. She missed her 30 days and the file cannot be accessed.
She was not a client of ours, but came to us for help. I sent her to the border to explain but they gave her an email for ARO who told her to apply for an I-824
We filled one out, sent her back to border. They told her to apply for a whole new waiver. I got on the phone and Homeland Security finally admitted they didn't know HOW top process the I-824. I was hoping for this so we were able to convince them the easier route was to give her a copy of her waiver.
Finally, they did. No cost to her and she is VERY grateful. Her english wasn't great, so I think this was a factor.
Anyways, she didn't give up, she stayed patient and polite. I sent her to Niagara Falls.
Always ask for a supervisor when they say no to you, and always remain determined, polite and patient. It pays off.
@Stan Ivan I’m having the same issue and not getting much help from anyone. What was your solution?
@Jacko77 just wondering what is your ARO sent date?
I just want to know how f they started with May yet
They definitely did not start may , i’m April 29 and waiting on updates still. First waiver.
@May 31 I applied in August, biometrics end of September and finally got an update on April 1 which I can only assume it’s been approved (5th or 6th waiver over the years) but it doesn’t show in my e-safe account. Dead ends over the phone so now I’m just hoping someone responds to my emails.
Did you resolve the missing waiver issue @Stan Ivan or Jacko77?